We want every parcel to make your child smile. If something is wrong, tell us within 7 days of delivery and we will make it right.
Overview
You can ask for a return or a replacement within 7 days of the day your order was delivered. Open the order from your account and tap “Request a return”, or call us on WhatsApp.
What can be returned
- Items that arrived damaged, broken or with missing parts
- A wrong item, colour or size
- Unopened toys and books in their original packaging
Opened cosmetics and baby-care items can't be returned for hygiene reasons unless they arrived damaged or expired.
How to return
1Open the orderMy account → My orders → Return
2Add photosShow us the problem
3Rider picks upUsually within 2 days
4Refund or swap3–5 days after pickup
Refunds
Cash on Delivery orders are refunded by bKash or Nagad to your number. Delivery charge is refunded when the mistake was ours.
Cosmetics & hygiene
Every cosmetic and baby-care item is sold sealed, with batch number and expiry date shown on the product page. If a seal is broken on arrival, do not use it — send us a photo and we will replace it at no cost.
Contact
Our team replies within an hour, 10am–8pm, every day except public holidays.
Still have a question?Our team replies within an hour, 10am–8pm.
WhatsApp us